Frequently Asked Questions

SHIPPING

When an order is placed, how long does it take to deliver?

An order placed is confirmed only by payment. For bulk purchases, confirmed orders can be delivered the next day. For retail purchases, orders placed before 10 am can be delivered on the same day

Do You Ship Internationally? And how much does it cost?

Depending on location and weight, Shipping cost varies across Lagos, outside Lagos and Nigeria. Delivery available to these areas within Lagos – Ikoyi, Victoria Island, Yaba, Surulere, Gbagada, Ilupeju, Maryland, Anthony, Magodo, Mushin, Obanikoro,Lekki, Yaba….. * For international deliveries; We are able to deliver to your shipping agent if you have one. We are able to deliver certain food items to the US, UK and Canada; the delivery cost for international orders differ from the local delivery rates. On the average, Time of delivery is usually between 10-14 working days. At the moment, these are the rates per kg for US , UK and Malaysia (doorstep delivery) -UPS to the U.K (above 10kg) – N5,500 per kg – DHL to the U.K (above 10kg) – N7,200 per kg – UPS to the U.S (above 10kg) – N6,700 per kg – DHL to the U.S (above 10kg) – N10,700 per kg – Malaysia by Air cargo RM17 per kg There’s 7.5% VAT charge as well as a N5000 charge for a phytosanitary certificate. Rates are subject to change. For more details on International deliveries, kindly send us a message via whatsapp – +234-706-797-1601

Where do you ship from?

We ship from Lagos, Nigeria

PAYMENT

What Payment Methods Are Accepted?

Payment can be made via Paystack or by Direct bank transfer to this account - FCMB BANK ACCOUNT Afolabi Abisola Ola: 3749685014 . For international payments; If payment is made through paystack using an international card, an extra 4% of the total order must be included to the total amount as payment for transaction cost charged by paystack.

Is Buying online or offline Safe?

It is 100% safe with us.

Order & Returns

How do you source your products?

This is a subject important to us. We source locally from various parts of Africa so as to benefit those whose efforts grow or produce the food we eat. It is our passion to support the growth of our farming communities. We are particular about the quality of the foods we sell. We work with suppliers that have high-quality standards and do our due diligence to ensure our customers get good quality food items at all times.

Will like to get some items that are not available on the website, is that possible?

If you can’t seem to find the food item you are looking for instore, kindly send us a message via this WhatsApp number – +234-706-797-1601. We will let you know immediately if the item(s) available.

Do I need an account to place an order?

Yes

Can i return items if it is unsatisfactory?

Yes, you can. Just be sure to confirm and make a return while the delivery personnel is still with you.

Do you use market measurements like derica , paint bucket...?

Yes, we do use market measurements for some foods like egusi, ogbono, rice etc. Another type of measurement we use is Kilogram for items like meat, chicken, fish and so on
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